At Brass Antiques, we are committed to delivering your handcrafted products safely and efficiently. Every item is carefully packed and inspected to ensure it reaches you in excellent condition.

Order Processing

All orders are processed after successful payment confirmation. Since many of our products are handcrafted and made with attention to detail, processing times may vary depending on the nature and quantity of the order.

Typically, orders are processed within 2–5 business days. Custom, bulk, or export orders may require additional time, and customers will be informed accordingly.

Domestic Shipping

We deliver across India through trusted courier and logistics partners. Delivery timelines generally range between 3–10 business days, depending on the destination and courier availability.

Please note that delivery schedules may be affected by factors beyond our control, including weather conditions, public holidays, natural events, or logistical delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated at the time of order confirmation. Promotional offers that include free shipping may be available on selected products or order values.

Order Tracking

Once your order has been dispatched, you will receive the shipment details and tracking information through email, SMS, or other available communication channels, enabling you to monitor your delivery status.

Delays in Delivery

While we strive to ensure timely deliveries, Brass Antiques cannot be held responsible for delays caused by courier companies, transportation issues, customs procedures, or unforeseen circumstances. We appreciate your patience and understanding in such situations.

Damaged or Incorrect Shipments

If your package arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging. We will review the issue and provide an appropriate resolution in accordance with our Return & Exchange Policy.

Contact Us

For shipping-related queries or assistance, please contact us:

Brass Antiques
A Unit of Tushant Enterprises

Email: tushantenterprises03@gmail.com
Phone: +91 70605 67741, +91 78883 32108
Address: Near Acharya Dev Narendra Dev Junior High School, Line Par, Prakash Nagar, Moradabad, Uttar Pradesh – 244001, India.